Frequently Asked Questions
Everything you need to know about your Zhivago experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Zhivago is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor standards.